Field Service Engineer - CT

Winbro Group Technologies•Hartford, CT

4d•Onsite

About The Position

Winbro Group is a world market leader in the development and manufacture of special purpose machining systems and machining technologies of precision components. In addition to providing machine tool turnkey solutions for the Aerospace and Industrial Gas Turbine Industries, they offer supported onsite facilities management to give clients full support and technical backup. Winbro is at the forefront of their industry leading in new technologies both in design, development and manufacture. The Field Service Engineer will work with our customer to ensure our products and systems provide maximum performance, improving productivity, reliability and safety. Working independently on the Customer site to troubleshoot and provide solutions to machine breakdowns, installation, commissioning and on-going maintenance of Winbro equipment including machines, water plants, tooling, machine rebuilds and technology upgrades. Responsible for the prompt identification and resolution of Winbro Manufactured machinery and Quaser machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service always. Provides technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment. Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills. Installation and commissioning of technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components. Contributes to customer satisfaction by executing Preventive and Reactive maintenance at customer site or Rock Hill site along with timely response to service requests. Provide technical support and service training both internally and externally while maintaining professional and technical knowledge. Contributes to the continuous improvement effort and the support of multiple teams. Accurate completion of written and PC based maintenance records Provide periodic reports to management including customer complaints, trends, and suggestions for improvement. Additional responsibilities include customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. To undertake any other reasonable duties as requested by your line manager on a permanent/temporary basis.

Requirements

5+ years of service experience required
Ability to travel to customer locations within the greater Hartford, CT area, may require travel to customer sites outside of CT as needed
Detailed working knowledge of PC based CNC equipment and drive systems as applied to complex 5 axis CNC machine tools
Applicant will have excellent all-round skills in Electrical/Electronic and Mechanical maintenance disciplines
Working knowledge of PCs, PC, general test equipment & PC based control systems
Able to read electrical and pneumatic schematics for trouble shooting purposes
Perform intermediate PLC trouble shooting procedures (ex: Beckhoff and Allen Bradley)
A clear and logical approach to fault finding complex electronic control systems
Reactive Service and Preventative Maintenance activities will be required
Ability to work alone, without direct supervision
Ability to troubleshoot using your own initiative but also able to liaise with other team members for coordinated problem solving, as required
Must possess basic software skills and proficient in Microsoft Office Suite (Word, Excel, PPT, & Outlook)
Excellent customer service and communication skills along with good written and verbal communication skills, self-motivated and an effective team player
Physical requirements include the ability to lift 50 lbs
Must possess a valid driver's license along with U.S. Citizenship or existing Green Card Holder due to our customer facility access requirements

Nice To Haves

Understanding of Non-Conventional machine tools and auxiliary equipment is preferred.
Experience of high voltage or high ampere machine tools will be of interest.

Responsibilities

Troubleshoot and provide solutions to machine breakdowns
Installation and commissioning of Winbro equipment
On-going maintenance of Winbro equipment including machines, water plants, tooling, machine rebuilds and technology upgrades
Prompt identification and resolution of Winbro Manufactured machinery and Quaser machinery issues and breakdowns
Effective right first-time repair with a high level of customer service
Technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment
Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills
Installation and commissioning of technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components
Executing Preventive and Reactive maintenance at customer site or Rock Hill site along with timely response to service requests
Provide technical support and service training both internally and externally while maintaining professional and technical knowledge
Contributes to the continuous improvement effort and the support of multiple teams
Accurate completion of written and PC based maintenance records
Provide periodic reports to management including customer complaints, trends, and suggestions for improvement
Customer relationship management
Written documentation of service activities
Effective interaction and communication with internal technical support personnel, manufacturing, and sales
Undertake any other reasonable duties as requested by your line manager on a permanent/temporary basis

Benefits

CIGNA medical health plan options, low employee cost-share per month, and Winbro contributes to family plans.
Dental, vision, company paid short- and long-term disability, company paid life insurance, additionally, voluntary buy-up life insurance, accidental, critical illness, and hospital ancillary programs.
Retirement Plan: 401k with match
Paid vacation, PTO, and paid holidays
Benefits are effective 1st of the month following 30 days of employment

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