Field Service Engineer (Colorado)

Abbott • CO

79d • $26 - $52

About The Position

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. This position is a remote position. Qualified candidates must currently live in the Colorado area. Must be able to travel up towards 70%. Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance.

Requirements

• Bachelor’s degree or equivalent relevant experience required.
• Proficiency in local language required.

Nice To Haves

• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
• Practical experience of interfacing with customers preferred.
• Med Tech or a Field Service Engineer.

Responsibilities

• Provide on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals.
• Provide direction and mentoring to other Field Service Reps.
• Troubleshoot and resolve complaints reported by customers on a minimum of eight increasingly complex instruments.
• Understand and follow Quality System by accurate and timely documentation of complaint resolution.
• Understand and practice regulatory and compliance procedures.
• Maintain a safe work environment following laboratory safety guidelines.
• Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.
• Integrate effectively into the service team and work effectively within a diverse and dynamic team environment.
• Support on call rotation, time, territory, and inventory management.
• Provide on-site critical account support inside and outside of district boundaries.
• Maintain ownership of customer issue until successful escalation or hand off takes place.

Benefits

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit.
• Recognized as a great place to work in dozens of countries around the world.
• Named one of the most admired companies in the world by Fortune.
• Recognized as one of the best big companies to work for as well as a best place to work for diversity.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees