Field Service Engineer – Chromatography

Agilent Technologies•Indianapolis, IN

1d•Onsite

About The Position

Agilent inspires and supports discoveries that advance the quality of life, providing life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. The company enables customers to gain answers and insights to improve the world. As a global leader in laboratory and clinical technologies, Agilent is passionate about bringing great science to life, supporting cutting-edge life science research, patient diagnostics, and ensuring the safety of water, food, and pharmaceuticals. Leveraging more than 50 years of expertise and with 18,000 employees globally, Agilent creates advanced instruments, software, and consumables, working collaboratively with customers to make a real difference in human lives. The company's culture is founded on trust, respect, and uncompromising integrity, fostering a dynamic and inclusive workplace that celebrates diversity and fosters innovation. This Field Service Engineer role is responsible for supporting customers with on-site service, including installation, optimization, diagnosis, and repair of hardware/software/network products and configurations.

Requirements

4+ years relevant work experience, including familiarity with Agilent and Waters analytical instrumentation
Specific experience with GC and/or LC required
Experience with Pharma/Bio-pharma, GMP, GLP environments
Familiar with use of hand tools
Demonstration of logical troubleshooting
Ability to tackle high impact problems related to product availability; typically, system/ solution focused
Customer service and solutions oriented
Ability to travel extensively including overnight travel as decided by business needs (up to 50% travel)
A valid driver's license is required for this position
Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites (e.g., proof of identification, proof of certification to perform the work required, customer health and safety requirements)

Nice To Haves

Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred
Dissolution or spectroscopy experience is a plus
Experience with the Agilent solutions is desired but not crucial
Familiarity with other OEM chromatography and mass spectroscopy equipment highly preferred

Responsibilities

Installs and optimizes hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repairs
Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
Leverage shown experience to provided limited application support
Proactively responds to potential equipment issues to prevent unplanned interruption of customers business
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Train other field engineers and customers in the solutions
Serves as an internal resource on technical issues and leads product customer concerns
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
May have knowledge of third-party products
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
May calibrate equipment
May qualify leads