Field Service Engineer (all genders)

SLM Solutions • Houston, TX

362d • $80,000 - $110,000

About The Position

Nikon SLM Solutions Field Service Engineers provide support to internal and external customers by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be responsible for installation of complete systems at customer locations throughout the Americas. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces. In addition, the Field Service Engineer will: Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity. Collaborate with customer personnel to ensure successful installation and start-up. Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines. Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing. Communicate the installation or repair status frequently to the customer and the Service Manager. Work closely with the Service Manager to ensure customers are served with excellence. This role is most effective at customers' sites (70%-100% travel), which will primarily be in the United States; however, national and international travel will be required on occasion.

Requirements

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

Nice To Haves

• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.

Responsibilities

• Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

Benefits

• Comprehensive health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Gym reimbursement
• Tuition reimbursement
• Company-paid disability coverage
• Company-paid life insurance

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees