Field Service Engineer, Advanc

Keysight • Bethlehem, PA

303d • $84,060 - $140,100

About The Position

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Requirements

• Bachelor's Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience.
• Minimum of 5 years of related experience in Field Customer Support of Test and Measurement instruments.
• Must have calibration service experience of all types of Keysight Test Equipment to include RF/ Microwave skills to 50 GHz.
• Must be able to work with minimal supervision and interface effectively with fellow team members, customers, and management while adhering to the highest standards of business ethics.
• Must be knowledgeable of current quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025.
• Requires the ability and desire to learn system/automated calibration software.
• Ability to calibrate instruments both manually and using automated test procedures.
• Experience using automated calibration software platforms (STE, TME, PC Based, etc.) is a plus.
• Must have strong verbal and written communication skills to interface with customers and peers.
• Must be flexible and capable of working in a changing priorities environment to meet strict performance metrics.
• Understand project timeline, goals, and processes and take the lead to complete those requirements.
• Be able to interface and take the lead between the customer and Keysight to solve complex project objectives.
• The candidate must have a valid driver's license.
• Excellent troubleshooting and technical skills.
• Must have the ability to lift 50 lbs and 30 lbs overhead.
• Able and willing to work overtime as needed.
• Must be flexible to work weekends.

Responsibilities

• Perform manual and automated calibration, adjustments, preventative maintenance, and troubleshooting of Test & Measurement electronic equipment and 5G equipment at our Keysight service center or customer's sites.
• Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required.
• Perform calibration and adjustment procedures on Keysight and non-Keysight products.
• Install software and firmware upgrades that may include a re-image of the customer's instrument.
• Utilize strong computer skills, including automated Calibration Systems.
• Understand, and utilize STE, TME, ETMS, and PC-based software as required.
• Work and adhere to quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 Keysight quality program.
• Assist in maintaining the Calibration team's accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training.
• Use excellent communication and organizational skills to interface with customers and peers effectively.
• Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets.
• Ensure compatibility between customer expectations and support provided by Keysight Technologies.
• Work on service assignments with clearly defined objectives.

Benefits

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree