Field Service Engineer 3 (Non-Exempt)

Onto Innovation • Tucson, AZ

3d • $71,360 - $107,040 • Onsite

About The Position

Onto Innovation is seeking a highly skilled, self-driven Field Service Engineer to support our advanced Metrology and Inspection systems. Based in Chandler/Ocotillo, AZ, you will serve as the primary technical contact for our customers, ensuring exceptional service and satisfaction. This role combines hands-on technical expertise with customer engagement, supporting cutting-edge measurement and automation technologies that drive semiconductor manufacturing forward. Why Join Onto Innovation? Industry Leadership: Work with state-of-the-art metrology and inspection systems shaping the future of semiconductor technology. Customer Impact: Be the trusted technical advisor and build strong, lasting relationships with our customers. Continuous Growth: Access advanced training, mentorship, and opportunities to deepen your expertise in semiconductor metrology and inspection.

Requirements

• Education: Bachelor's degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field. Alternatively: Associate degree or technical certification with 5+ years of relevant semiconductor field service experience.
• Technical Expertise: Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments.
• Working knowledge of semiconductor process and/or metrology inspection equipment.
• Strong mechanical and electrical aptitude; electronics experience preferred.
• Familiarity with semiconductor safety, ergonomics, and yield requirements.
• Basic software troubleshooting skills.
• Soft Skills: Exceptional problem-solving and analytical abilities.
• Strong written and verbal communication skills; customer-focused mindset.
• Collaborative team player with the ability to work independently under pressure.
• Excellent time and project management skills; adaptable in dynamic environments.
• High attention to detail in documentation and diagnostics.
• Logistics & Physical Requirements Ability to travel up to 25% domestically and internationally; must meet visa and site access requirements.
• Comfortable working in cleanroom environments, including gowning and use of breathing apparatus.
• Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems.

Responsibilities

• Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with Onto Innovation standards and service agreements.
• Diagnose and resolve complex hardware and software issues independently or in collaboration with engineering teams.
• Manage escalations and critical customer situations effectively.
• Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking.
• Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates.
• Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development.
• Support beta programs at customer sites and engineering centers.
• Provide technical phone support and participate in on-call rotations as required.

Benefits

• At Onto Innovation, we believe your work should matter—and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family.
• From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered.
• You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees