Field Service Engineer 3 (Non-Exempt)

Onto Innovation

1d•Onsite

About The Position

Onto Innovation is seeking a highly skilled, self-driven Field Service Engineer to support our advanced Metrology and Inspection systems. Based in Portland, OR, you will serve as the primary technical contact for our customers, ensuring exceptional service and satisfaction. This role combines hands-on technical expertise with customer engagement, supporting cutting-edge measurement and automation technologies that drive semiconductor manufacturing forward. Why Join Onto Innovation? Industry Leadership: Work with state-of-the-art metrology and inspection systems shaping the future of semiconductor technology. Customer Impact: Be the trusted technical advisor and build strong, lasting relationships with our customers. Continuous Growth: Access advanced training, mentorship, and opportunities to deepen your expertise in semiconductor metrology and inspection.

Requirements

Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field.
Alternatively: Associate degree or technical certification with 5+ years of relevant semiconductor field service experience.
Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments.
Working knowledge of semiconductor process and/or metrology inspection equipment.
Strong mechanical and electrical aptitude; electronics experience preferred.
Familiarity with semiconductor safety, ergonomics, and yield requirements.
Basic software troubleshooting skills.
Exceptional problem-solving and analytical abilities.
Strong written and verbal communication skills; customer-focused mindset.
Collaborative team player with the ability to work independently under pressure.
Excellent time and project management skills; adaptable in dynamic environments.
High attention to detail in documentation and diagnostics.
Ability to travel up to 25% domestically and internationally; must meet visa and site access requirements.
Comfortable working in cleanroom environments, including gowning and use of breathing apparatus.
Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems.

Responsibilities

Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with Onto Innovation standards and service agreements.
Diagnose and resolve complex hardware and software issues independently or in collaboration with engineering teams.
Manage escalations and critical customer situations effectively.
Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking.
Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates.
Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development.
Support beta programs at customer sites and engineering centers.
Provide technical phone support and participate in on-call rotations as required.