Field Service Engineer 3

Onto Innovation•Hillsboro, OR

37d•Onsite

About The Position

We are seeking a highly skilled and motivated Field Service Engineer (Non-Exempt) to support Onto Innovation's advanced metrology systems at customer sites and Act as the primary technical contact for our Portland, OR customer base, ensuring high levels of satisfaction. This role is critical in ensuring optimal performance, uptime, and customer satisfaction through expert troubleshooting, installation, and maintenance of semiconductor inspection and metrology equipment. The ideal candidate thrives in fast-paced cleanroom environments and demonstrates strong technical acumen, communication skills, and a commitment to continuous improvement.

Requirements

Bachelor's degree or higher in Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or a related field.
Proven experience in troubleshooting complex systems, preferably in semiconductor or medical equipment environments.
Proficiency in Microsoft Office and familiarity with PC hardware/software.
Excellent verbal and written communication skills.
Ability to travel up to 20% domestically and internationally; must meet visa and site access requirements.
Team-oriented, self-driven, and capable of working independently under pressure.

Nice To Haves

Hands-on experience with semiconductor metrology tools such as OCD, or thin film measurement systems.
Familiarity with recipe development, data analysis, and SPC methodologies.

Responsibilities

Provide on-site support for installation, upgrade, calibration, and maintenance of metrology tools.
Diagnose and resolve hardware and software issues independently or in collaboration with technical support teams.
Deliver technical phone support and participate in on-call rotations as needed.
Generate detailed reports on tool performance, issue resolution, and installation updates.
Maintain weekly tool status updates and contribute to internal knowledge sharing and documentation.
Foster strong customer relationships and act as a trusted technical advisor.
Ensure compliance with cleanroom protocols, safety standards, and site-specific access requirements.