Field Service Engineer 3
About The Position
Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams Able to perform equipment upgrades Able to work independently Develop strong customer relationships at multiple levels in the customer organization. Manage customer's expectations Manage day-to-day service activities at assigned customer sites Work with end users to schedule work tasks as required Report and track activities including installations and equipment issues Perform preventative and corrective maintenance tasks as necessary Compiles data for and prepares regularly scheduled or special reports, analysis, and statements. Interfacing with customer on technical matters Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results. Process experience desired to be able to run and perform basic process troubleshooting Drives key projects to improve equipment performance Travel as needed to support customers Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations Support other projects as assigned by management Other duties as assigned
Requirements
- Five years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry
- Associates degree in electronics or equivalent experience in the electronics field
- Domestic or international travel required up to 90% and may have a short notice of 24 hours
Responsibilities
- Perform installation, calibration, repairing and maintenance of equipment at customer site
- Troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams
- Perform equipment upgrades
- Develop strong customer relationships at multiple levels in the customer organization.
- Manage customer's expectations
- Manage day-to-day service activities at assigned customer sites
- Work with end users to schedule work tasks as required
- Report and track activities including installations and equipment issues
- Perform preventative and corrective maintenance tasks as necessary
- Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.
- Interfacing with customer on technical matters
- Exercises considerable latitude in determining technical objectives of assignment.
- Process experience desired to be able to run and perform basic process troubleshooting
- Drives key projects to improve equipment performance
- Travel as needed to support customers
- Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations
- Support other projects as assigned by management
- Ensures all safety requirement are satisfied and current as per local and corporate requirements
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
