Field Service Engineer 1L

ASML-posted 9 months ago
$57,375 - $96,625/Yr
Full-time • Entry Level
Malta, NY
Machinery Manufacturing
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As our Field Service Engineer, you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should - and be part of the technology innovation that's moving the world forward. You'll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer. You'll report to the Group Leader but you'll also be part of the larger Customer Solutions & Support sector - where the in-fab installation and optimization of ASML products happens.

  • Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
  • Analyze applicability, accuracy and adherence to design specifications.
  • Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.
  • Answer customer questions and assist customers in a professional manner.
  • Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  • Prepare written technical reports on an independent basis.
  • Provide appropriate support and assistance to less experienced ASML personnel as necessary.
  • Bachelor's degree or equivalent combination of education, skills and experience.
  • 0-1 years of work experience.
  • The ability to fluently speak, read, and write in English.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Clear and effective communication skills.
  • Ability to establish and maintain cooperative working relationships with co-workers and customers.
  • Work according to a strict set of procedures within the provided timelines.
  • Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
  • Diversity and inclusion initiatives.
  • Reasonable accommodations for applicants and employees with disabilities.
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