Field Service Engineer 1 (Indianapolis, IN)

BD

104d • $23 - $36

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. The Field Service Engineer is a remote field-based position with daily travel locations within the assigned territory (Indianapolis, Indiana). Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

Requirements

• High School diploma plus 3 years of related field service experience.
• Minimum of 3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications.
• 24x7 on-call experience in a customer-facing/field service environment.
• Good mechanical, computer, verbal, written, and time management skills.
• Computer electronics, Windows OS, network experience.
• Must be able to work within defined processes and methodologies with minimal degree of supervision.
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Nice To Haves

• Associate Degree in Healthcare Technology or other technical field.
• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment.
• Prior military Bio-Med experience.
• Prior Automated Teller Machine (ATM) experience.

Responsibilities

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities.
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components.
• Maintain ownership of the work order, raise issues to the team lead and manager; log, track, and document all work order activity.
• Execute a preventive maintenance program and provide limited cross-functional support for Sales and Implementation teams.
• Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems.
• Provide efficient field services to all BD customers in a timely manner, including installations, in-servicing, repair, preventive maintenance, calibration, and sales support.
• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls.
• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required.
• Continue training and self-development to learn the products and applications of the company for success in the role.

Benefits

• Competitive salary range of $23.80 - $36.80 USD Hourly.
• Company vehicle provided for travel.
• Opportunities for training and self-development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED