Field Service Dispatcher

MIRATECH Corporation•Tulsa, OK

28d

About The Position

Responsible for scheduling, assigning and dispatching Field Service Technicians to meet customers service requirements. Assist in creating commissioning books with data collected from Field Service Technicians. Answers calls, provides information and coordinates with Fields Service and Project Management Teams.

Requirements

Excellent communication skills to collaborate with others
Clerical and organizational skills: To keep track of schedules, routes, and personnel
Handle multiple projects at the same time
Prioritize calls by the level of importance
Proficiency with Windows and MS Office applications (Word, Excel, Power Point, Outlook, Teams)
Highly organized and detailed while able to look at the "big picture"
0-1 years prior dispatching equivalent knowledge, skills, and abilities

Nice To Haves

Prior experience using Salesforce
Positive attitude with a good sense of humor

Responsibilities

Manages Field Service Hotline and directs calls to appropriate personnel.
Provide ongoing support to Field Service Technicians by answering queries, helping with route adjustments, and ensuring they have the tools or information needed to complete their work.
Collaborate with Project Managers to provide information to customers seeking a status of the service, resolving issues or escalating as necessary.
Assist Field Service Technicians with completing service workbooks.
Ensure all scheduling software and spreadsheets are up to date with accurate technician's assignments and job status.
Continuously evaluate dispatch and service process, recommending improvements to increase efficiency, reduce delays, and enhance customer satisfaction.
Collects and reviews data collected from Field Service Technicians.
Creates commissioning books from the data received from Field Service Technicians.
Coordinate with Field Service Supervisors to assign technicians in Sales Force Field Service (SFS) to service and commissioning jobs based on location, availability, and skill set.