Field Service Coordinator

Mattr • TX

102d

About The Position

Join Mattr and be part of a dynamic team that values your contributions. We offer multiple medical, dental, and vision plan options, including Blue Cross Blue Shield and VSP. Our Health Savings Account (HSA) comes with monthly company contributions, and we provide a 401(k) plan with a dollar-for-dollar match, vested from day one. Enjoy incentive bonus plans, paid vacation, and sick leave, along with employer-paid life, AD&D, and long-term disability insurance. We also offer wellness incentives, a free Employee Assistance Program (EAP), and discounts on fitness, shopping, and travel through programs like Blue365 and LifeMart. Work year-round at one location with all necessary tools, PPE, and safety training provided. We also offer onsite parking and host staff social events.

Requirements

• Minimum 5 years’ experience in a field-focused technical or engineering role; preferably in a manufacturing or industrial environment.
• Valid Canadian or U.S. driver’s license and passport, with an acceptable driving record.
• Experience in a quality control or quality assurance role in an industrial environment is considered an asset.
• Field-based project management or coordination experience is considered an asset.

Nice To Haves

• Bilingual English/Spanish and/or French considered an asset.
• Understanding of the fiberglass reinforced plastic industry will be considered an asset.

Responsibilities

• Receive and prioritize customer service requests, accurately logging details into the system.
• Determine field service scope of work in consultation with Engineering Support as required.
• Generate job cost estimates based on scope of work.
• Coordinate for required personnel and material to perform scope of work.
• Schedule onsite field service, communicating estimated arrival and completion to the client.
• Monitor technicians’ schedules and re-dispatch as needed to optimize efficiency.
• Ensure technicians have the necessary information, parts, and materials to complete each job task on site.
• Ensure that safe work practices are being followed at project sites.
• Generate a report to the client upon completion of each job task.

Benefits

• Multiple medical, dental & vision plan options (Blue Cross Blue Shield & VSP)
• Health Savings Account (HSA) with monthly company contributions
• 401(k) with dollar-for-dollar match, vested from day one
• Incentive bonus plans + paid vacation & sick leave
• Employer-paid Life, AD&D, and Long-Term Disability insurance
• Wellness incentives
• Free Employee Assistance Program (EAP)
• Discounts on fitness, shopping & travel (Blue365, LifeMart & more)
• Year-round permanent work at one location with tools, PPE & safety training
• Onsite parking + staff social events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees