Field Service Coordinator

Bigge Crane and Rigging • Houston, TX

83d

About The Position

The Lube Technician will be responsible for maintaining rough terrain, crawler, and mobile crane equipment, as well as various types of forklifts, with a primary focus on preventative maintenance on said equipment.

Requirements

• 1–2 years of supervisory or coordination experience required.
• Excellent organizational and customer service skills.
• Proficient in Microsoft Office Suite and comfortable using smartphones and tablets.
• High school diploma or equivalent required.
• Experience with scheduling and workforce management.
• Friendly, approachable demeanor with strong interpersonal skills.
• Clear and professional verbal and written communication abilities.
• Proficient in using Smartsheet and D365.

Responsibilities

• Serve as the primary point of contact for incoming service requests related to jobsite equipment.
• Assign all incoming service calls to the proper service manager based on the region of required repair.
• Input all service requests into the service log and maintain all updates to ensure accurate tracking and reporting.
• Will maintain a centralized log of all service requests handed off to service managers, ensuring visibility into each request’s status and progression.
• Schedule and dispatch lube technicians for preventative maintenance tasks.
• Identify, source, and order necessary parts for equipment maintenance activities.
• Review and approve technician timesheets for accuracy and completeness.
• Coordinate and schedule all planned maintenance activities.
• Ensure all service documentation (Service Reports, Parts Requisitions, etc.) is complete, accurate, and properly filed.
• Provide the Service Billing team with all required documentation and cost details for customer billing.
• Ensure timely submission of service documents to the Service Administration team for digital archiving.
• Deliver inspection and service documentation to customers as requested.
• Create and manage service jobs for all field service repairs and maintenance.

Benefits

• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health Savings Account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees