Field Service Coordinator

EarthCam • Upper Saddle River, NJ

141d

About The Position

EarthCam is seeking a proactive and detail oriented Field Service Coordinator to join our growing team. The Field Service Coordinator will be responsible for coordinating installations and service calls for clients who have purchased an EarthCam installation package. This role involves managing daily processes, events, work orders, and assignments for field staff, ensuring that safety protocols are always followed, and facilitating onsite issue resolution to ensure customer satisfaction.

Requirements

• 5 years’ project management experience
• Minimum 3-years’ experience working with cross-functional teams
• College degree or equivalent experience
• Strong oral and written communication skills required
• Proficient knowledge of Microsoft (Word, PowerPoint, Excel)
• Knowledge in construction is preferred

Responsibilities

• Coordinate installations and service calls for clients who have purchased an EarthCam installation package
• Arrange site surveys, equipment installation, relocation, reactivation and removal
• Manage daily processes, events, work orders and assignments for field staff
• Create scopes of work for field teams and ensure adherence to policies
• Qualify contractors, oversee agreements and manage expectations
• Monitor work performance for continuous improvement
• Ensure safety protocols are always followed
• Define customers’ needs via on site surveys, ensuring delivery of appropriate services
• Select and assign proper tools, resources, lifts and safety equipment for each job
• Prepare detailed documentation to prepare the technician for each specific task
• Oversee technicians via image verification for each major task, to document quality and safety
• Check in proactively and report progress regularly for each job
• Provide on-call support for field service technicians
• Facilitate onsite issue resolution and direct processes to win customer satisfaction
• Provide approvals to release field service technicians from jobsites upon proven completion of tasks
• Coordinate with Technical Support and Client Services teams
• Create post-job reports and develop continuous improvement initiatives

Benefits

• Health insurance (Single coverage 100% paid for by company)
• Dental and vision insurance
• 401K Plan (with aggressive company matching)
• Paid time off, plus paid holidays
• Regular free breakfasts, lunches and snacks
• Bicycles to ride around campus
• Team BBQs and annual company Olympics

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees