Field Service Coordinator (6 PM - 6 AM)

Nabors•Houston, TX

1d•Onsite

About The Position

The Field Service Coordinator is responsible for communicating effectively between customers and service technicians; ensuring the customer’s needs are addressed and resolved in a timely manner while providing superior customer service. This is a rotational position 7 days on working from 6pm – 6 am, then 7 days off.

Requirements

High school diploma or equivalent
Organized and detail oriented with excellent verbal and written communication skills.
Expert level Microsoft Excel, and Microsoft Word skills, phone and filing duties
Ability to interpretate and understand geographic information portrayed on a map.
Strong verbal and written communication skills

Nice To Haves

Product knowledge with Catwalks, Top Drives and Wrenches
Previous dispatcher experience and/ or experience with drilling equipment.
Spanish speaking

Responsibilities

Responsible for answering the phone and talking directly to customer to receive information concerning the job.
Liaise as required with customers and technicians.
Communicate effective and provide superior customer service
Respond promptly and efficiently to customer inquiries
Responsible for dispatching technician and communicating with customer on ETA.
Responsible for entering in tickets in D365 and Work Orders in myMaintenance
Understand and comply with all legal requirements and company policies and procedures, including, but not limited to: Finance, Human Resources, Legal and Compliance, Quality and HSES, etc.
Financial responsibilities will be communicated by manager and/or local or global Delegation of Authority, when applicable
Compliance with all Nabors Policies, Systems, and Standards, including, but not limited to: Compliance and Legal, Finance, Human Resources, Quality and HSE, etc.
Other duties as assigned