Field Service Coordinator - Bosque, Coryell, Hamilton, or McLennan Counties, TX - Remote

UnitedHealth Group•Waco, TX

6d•$28 - $50•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Behavioral Health Care Coordinator role will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs. Our team is made up of Behavioral Health Specialists, RNs, and Social Workers dedicated to helping members achieve their health care goals. If you reside in or within commutable driving distance Bosque, Coryell, Hamilton, or McLennan Counties, TX and surrounding areas, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

Possess one of the following: Licensed Professional Counselor (LPC) Licensed Bachelor Social Worker (LBSW) Licensed Masters Social Worker (LMSW)
2+ years of experience working within the behavioral health setting
Intermediate level of proficiency working with MS Word, Excel and Microsoft Outlook
Valid driver’s license, reliable transportation and the ability to travel up to 75%25 of the time in this assigned region to visit Medicaid members in their homes and/or other settings, including community centers, hospitals, nursing facilities or providers’ offices
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Reside in or within commutable driving distance to Bosque, Coryell, Hamilton, or McLennan Counties, TX

Nice To Haves

Medicaid Waiver experience
LIDDA and/or LMHA experience
Case Management and/or Care Coordination experience
Behavioral health experience
Field based work experience
Experience with electronic charting
Knowledge of community resources
Background in managing populations with complex medical or behavioral needs

Responsibilities

Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
Manage the care plan throughout the continuum of care as a single point of contact
Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team Visit Medicaid members in their homes and/or other settings