Field Service Coordinator, Ada County, Idaho - Remote

UnitedHealth Group Inc.•Boise, ID

54d•$28 - $50•Remote

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. . If you are located in or within commutable driving distance to Boise, Mountain View Idaho, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

Undergraduate degree or equivalent experience
Current and unrestricted Idaho license in one of the below: RN,LCSW, LMSW, LSW, LBSW, LCPC, LPC, LMFT, LAMFT
1+ years of experience working with people that have Medicaid / Medicare or who have significant social drivers of health (SDoH) needs
1+ years of experience with MS Office, including Word, Excel, and Outlook
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Valid US driver's license
Access to reliable transportation and the ability to travel within assigned territory to meet with members and providers up to 75% of time depending on member and business needs
Reside within 50 miles of Ada County, Idaho
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Responsibilities

Serve as the primary care manager for dual eligible members
Engage people face-to-face and/or telephonically to complete a comprehensive needs assessment or wellness assessment (as appropriate), including assessment of medical, behavioral, functional, cultural, and social drivers of health (SDoH)
Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting them where they are in their health journey
Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriate)
Assist members with obtaining necessary HCBS supports and services
Provide referral and linkage as appropriate and accepted by the individual being served (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)
Support proactive discharge planning and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing Facility
Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
Advocate for people and families, as needed, to ensure that the member's needs and choices are fully represented and supported by the health care team
Support Provider and Facility nonclinical questions (credentialing, claims, etc.) connecting them to the correct Health Plan and/or UHC resources