The Field Service Coordinator ensures efficient field operations by managing schedules, communicating with customers, and providing essential support to technicians to maintain exceptional service standards.
Coordinate and schedule field service technicians based on demand and geography
Serve as the liaison between field teams and customers for scheduling and updates
Track service calls, parts, and job completion timelines
Maintain accurate records in the service management system
Support compliance with safety and service quality protocols
2+ years of experience in service coordination, dispatch, or a related role
Excellent multitasking and communication skills
Strong proficiency with scheduling and CRM software
Comfortable working in a dynamic, deadline-driven environment