Field Service Coordinator

Lowes • Worcester, MA

106d • $20 - $34

About The Position

The Field Service Coordinator is principally responsible for acquiring building permits on behalf of Lowe's, when required, for customer installation projects. This individual will serve as a subject matter expert on permit requirements and processes in each of the different municipalities for their assigned area. The Field Service Coordinator will plan and execute daily activities based upon business and customer needs; regular, daily travel will be required. The Field Service Coordinator will serve as a liaison between stores, field teams and building officials as necessary to communicate any permit related issues and provide recommendation for what's needed to resolve. Responsibilities also consist of managing financial records, transacting on behalf of the company, applying and following up on permits, along with transporting documentation to Lowe's stores and/or customer job sites, as necessary. This position will require individuals to utilize problem solving skills and critical thinking to evaluate any issues pertaining to permitting and propose solutions in time sensitive situations that may directly impact the customer experience.

Requirements

• High School or GED, or equivalent experience.
• 3 years experience working in the home improvement, home improvement retail, construction or real estate sector.

Responsibilities

• Communicate cross functionally with internal and external groups, including but not limited to: Store/Field Associates, Building Officials, Central Production Office, Independent Service Provider network.
• Serve as Subject Matter Expert on permit and application processes for municipalities in assigned area of responsibility.
• Audit against permit requirements or seasonally complete other Services related functions.
• Keep accurate, detailed and organized records of permits and associated transactional data.
• Update records as needed in response to changes in requirements.
• Plan and coordinate travel to meet customer needs while maintaining time efficiency.
• Conduct financial transactions pertaining to permitting on behalf of Lowe’s utilizing company funds.
• Proficiently use License HQ System to ensure timely transactions.
• Maintain updated list of permit fees and other requirements for assigned municipalities.
• Interact with Independent Provider Network and customer on job-site visits, based upon business need.
• Build strong customer relationships and represent Lowe's as a brand ambassador.
• Compile all required documents needed for the permit based on municipality requirements.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees