Field Service Coordinator

Mattr • SC

96d

About The Position

Join Mattr and be part of a dynamic team that values your contributions. We offer a variety of medical, dental, and vision plan options, including Blue Cross Blue Shield and VSP. Our Health Savings Account (HSA) comes with monthly company contributions, and we provide a 401(k) plan with a dollar-for-dollar match, vested from day one. Enjoy incentive bonus plans, paid vacation, and sick leave, along with employer-paid life, AD&D, and long-term disability insurance. We also offer wellness incentives, a free Employee Assistance Program (EAP), and discounts on fitness, shopping, and travel through programs like Blue365 and LifeMart. This position offers year-round permanent work at one location, complete with tools, PPE, and safety training. Onsite parking and staff social events are additional perks.

Requirements

• Minimum 5 years’ experience in a field-focused technical or engineering role; preferably in a manufacturing or industrial environment.
• Valid Canadian or U.S. driver’s license and passport, with an acceptable driving record.
• Experience in a quality control or quality assurance role in an industrial environment is considered an asset.
• Field-based project management or coordination experience is considered an asset.

Nice To Haves

• Bilingual English/Spanish and/or French considered an asset.
• Understanding of the fiberglass reinforced plastic industry will be considered an asset.

Responsibilities

• Receive and prioritize customer service requests, accurately logging details into the system.
• Determine field service scope of work in consultation with Engineering Support as required.
• Generate job cost estimates based on scope of work.
• Coordinate for required personnel and material to perform scope of work.
• Schedule onsite field service, communicating estimated arrival and completion to the client.
• Monitor technicians’ schedules and re-dispatch as needed to optimize efficiency.
• Ensure technicians have the necessary information, parts, and materials to complete each job task on site.
• Ensure that safe work practices are being followed at project sites.
• Generate a report to the client upon completion of each job task.

Benefits

• Multiple medical, dental & vision plan options (Blue Cross Blue Shield & VSP)
• Health Savings Account (HSA) with monthly company contributions
• 401(k) with dollar-for-dollar match, vested from day one
• Incentive bonus plans + paid vacation & sick leave
• Employer-paid Life, AD&D, and Long-Term Disability insurance
• Wellness incentives
• Free Employee Assistance Program (EAP)
• Discounts on fitness, shopping & travel (Blue365, LifeMart & more)
• Year-round permanent work at one location with tools, PPE & safety training
• Onsite parking + staff social events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees