Field Service Contracts Specialist

Vision Technologies, Inc-posted 20 days ago
Full-time • Mid Level
Glen Burnie, MD
501-1,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Field Service Contracts Specialist develops and prices new and renewal service contracts for all Field Service-supported technologies at Vision Technologies, ensuring proposals align with service tiers, SLAs, cost structures, and operational capability.

  • Develop pricing and structured proposals for all new service contract requests in alignment with Vision Technology’s service offerings.
  • Lead renewal evaluations by reviewing ticket history, contract costs, margin performance, and client changes to produce accurate renewal proposals.
  • Ensure all proposals reflect the correct service tiers and SLAs and provide options when requests fall outside Field Service’s structure.
  • Analyze service ticket data, labor usage, and cost-to-support to ensure proposals protect Field Service margins.
  • Review bid requirements and provide accurate, operationally achievable service responses and support clarifications.
  • Maintain standard pricing tools, templates, and language while supporting margin guardrails and proposal accuracy on net-new and renewal proposals.
  • Act as the primary contact between Sales, Service, PMO, Finance, and leadership for all service proposal activity.
  • Strong understanding of service contracts, SLAs, entitlements, and exclusions.
  • Ability to interpret service ticket data and apply cost and margin logic.
  • Multi-technology awareness (AV, Security, UC, monitoring).
  • Experience in proposals, bids, renewals, or service contract management.
  • Excellent written communication and strong analytical skills.
  • Field Service or Managed Services background.
  • Experience with Autotask, PSA tools, or ERP cost data.
  • Company Holidays
  • Elective Days
  • PTO
  • Medical/Dental/Vision Insurance
  • Life Insurance and AD&D
  • Short/Long‐term Disability
  • 401(k) Retirement Plan
  • Tuition Reimbursement
  • Leadership Development Training
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Field Service Engineer Resume Examples
•
Field Service Engineer Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service