Field Service Contact Coordinator

American Honda Motor Company • Timmonsville, SC

89d

About The Position

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Requirements

• Dealership technical experience or equivalent technical background.

Responsibilities

• Provide technical support to Honda Powersports dealers.
• Gather and provide technical information for market quality reporting.
• Coordinate techline dealer contacts (cases) with the Field Technical Managers and Techline staff.
• Escalate and dispatch cases as necessary to support complete resolution in product repairs, issue reporting and timely case closure.
• Review Techline cases and coordinate the escalation of cases to Field Technical Managers.
• Work with Field Technical Managers and Techline on product problem and case resolution.
• Assist Techline analysts with technical troubleshooting on difficult to repair cases.
• Manage high priority cases, heavy transportation cases & small projects as necessary.
• Complete a weekly review of open Techline cases.

Benefits

• Competitive Base Salary
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)
• Career Growth: Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs
• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods