Field Service Area Supervisor (MI/OH)

Eaton Corporation•Lathrup Village, MI

About The Position

Critical Power Solutions Division designs Uninterruptible Power Supply (UPS) systems, batteries, and electronic based products to ensure reliability in the most demanding applications. UPS systems condition power to protect against power quality hazards, as well as provide continuous backup power during outages. Like an automobile, UPS systems require preventative maintenance to ensure optimal performance. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Requirements

Bachelor's Degree from an accredited institution
Minimum of two (2) years of supervisory experience
Possess and maintain a valid and unrestricted driver's license
Must be legally authorized to work in the United States without company sponsorship.
Experience leading a remote team
Strong knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
Large technical project leadership experience
Strong financial and business acumen.
Strong collaborative skills; ability to successfully work in a matrix environment.
Demonstrated success in: a) driving zero incident safety culture; b); performance results; c) building high performance teams; d) leading cross-functionally; e) developing and retaining leaders; f) driving organizational change.

Nice To Haves

Previous experience with hyperscale customers

Responsibilities

Assure the safety of employees who work in low, medium, and high voltage work environments.
Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers.
Assure an effective and skilled team through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, and communication.
Provide leadership and direction to ensure professional growth for technicians.
Act as sales and marketing agent in conjunction with Sales Team to ensure top line sales objectives are met.
Identify and develop prospective new customers.
Keep current on the trends and significant issues in the local marketplace.
Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a monthly (and even daily) basis.
Responsible for procurement, efficient execution / ability to execute to sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables and turn of backlog and projects.
Handle escalation procedures in accordance with our 24/7 service business.
Makes sound business decisions on the fly when support functions are unavailable.