Field Service and After-Sales Technician

KINEMATICS LLC • Phoenix, AZ

142d

About The Position

At Suntrack services, we value proactive individuals with the ability to adapt to new situations, open to change, customer-oriented, and who enjoy working in multidisciplinary and international teams. We foster a culture of open relationships based on trust and commitment to our shared project. If you share our values and would like to be part of our team, this could be your opportunity. The role of the field service technician team within the company in the USA is to ensure the proper functioning of our clients' SUNTRACK tracking control systems during commissioning and provide after-sales support throughout the equipment's lifespan in the PV plant.

Requirements

• Degree in Electrical Engineering or Higher Vocational Training in Electricity/Electronics.
• Knowledge of computer networks.
• Proficiency in Microsoft Office and IT tools.
• Fluency in English is a must. Other languages are a plus.
• Commitment to service quality and customer's Service.
• The candidate must have relationship and communication skills to communicate with the Client's representatives and be able to withstand pressure while maintaining a professional attitude at all times.
• Customer orientation and strong communication skills with clients, suppliers, and colleagues.
• Ability to work under pressure and in tense situations.
• Self-initiative, autonomy, responsibility, flexibility and adaptability to change and unforeseen situations.
• Teamwork skills.
• Valid driver's license.

Nice To Haves

• Spoken and written Spanish.
• Familiarity with SUNTRACK control system and tools.
• Experience in similar roles (preferred).

Responsibilities

• Verify the correct installation of critical system elements on-site before commissioning.
• Preparation and commissioning tasks on site and/or remotely (configuration and functional tests and performance tests) of SUNTRACK equipment.
• Installation and configuration of the SUNTRACK monitoring datalogger.
• Basic training for the client’s O&M staff, as needed.
• Troubleshooting issues and technical support (remote or on-site).
• Firmware/software update remotely or on site when necessary.
• Testing of new products and providing feedback on product performance to various Kinematics departments.
• Preparation of reports of tasks, documentation, and process records.
• Representing a positive company image.

Benefits

• Initial training at company offices in Albuquerque (NM)
• Participation in a consolidated project in the electronics sector.
• Comprehensive salary and benefits.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees