Field Service Analyst

Goldbelt, Inc.•Newport News, VA

About The Position

Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk’s flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs. Summary: The Field Service Analyst (FSA) will provide the overall day-to-day leadership and management of the Core and Non-Core CFSR Team, in both CONUS and OCONUS. The FSA will coordinate the actions of the Subject Matter Experts (SME) and support activities of all Core and Non-Core CFSR activities to ensure all programmatic resources are efficiently used to expedite the response to trouble tickets and their ultimate resolution.

Requirements

Able to build schedules
Must be detail oriented
Able to work well under pressure, able to work effectively with minimal supervision
Should have excellent organizational, people management, communication (written and verbal), and problem-solving skills
Provide recommendations and suggestions for improvements in any aspects relating to increased performance
Good social and presentation skills
Excellent oral and written communication skills
U.S. Citizenship with an Active Secret Security Clearance
Minimum 3 years field experience working with technical equipment such as Radars, satellite communication, integrated bridge systems, C5ISR equipment, or GMDSS

Nice To Haves

Bachelor's degree is preferred but not required
Experience in C5ISR Sustainment maintenance programs including Initiation, Planning, Execution, Monitoring and Control, and Closing incident support directly supporting U.S. Army Watercraft is a plus

Responsibilities

Will coordinate the actions of the CFSR(s) to ensure that all programmatic resources are efficiently utilized to expedite the response to a trouble ticket and its ultimate resolution
Provide direct communication to the Government Project Lead, Program Manager, COR or other designated Government representatives concerning all technical requirements
Maintain a positive environment between the Government and the Goldbelt Nighthawk Team
Manage schedules to ensure timely service to customers as approved by the Government
Evaluating program work completed versus work planned/required to maximize trouble ticket resolution consistent with contract requirements
Adjust resources/personnel to ensure actual effort is tracking to program plan.
Ensure the quality of deliverables and work conducted by CFS Rs
Problem tracking and resolution controls
Submit non-core support including parts and labor to the COR for approval
Develop long term relationships with vendors/service providers/OEMs
Train the CFSR Team and other supporting resources as required by the Government or as needed to ensure meeting contract requirements
Provide support to the Program Manager as required including:
Prepare Bi weekly and monthly status reports
Provide assistance as required to prepare, coordinate and brief Quarterly IPRs to the Government
Provide oversight and coverage of IR management, assignment, and closure processes in support of the CFSR Coordinators to include providing backup for Program Manager during weekly IPRs

Benefits

At Goldbelt, we value and reward our team's dedication and hard work.
We provide a competitive base salary commensurate with your qualifications and experience.
As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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