Field Service Agent

IQVIA • Baltimore, MD

378d • $41,600 - $45,760

About The Position

The Field Service Agent position at IQVIA offers a unique opportunity to utilize technical skills in collaboration with healthcare professionals, focusing on medical device technology. The role involves assisting Field Service Technicians in troubleshooting, repairing, and updating medical devices in hospital settings, providing a pathway for career advancement within a leading medical device company.

Requirements

• Minimum of 1-2 years of technical experience in a hospital setting preferred.
• An active and unrestricted driver license and a personal vehicle for local work-related assignments are required.
• Must be comfortable with basic software programs and Microsoft operating system.
• Ability to assemble and disassemble equipment and devices required.
• Ability to sit and stand for long periods of time and lift up to 50 pounds required.
• Ability to work an assignment-based schedule with 40+ hours commitment per week when on assignment required.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status.

Nice To Haves

• Experience with hardware replacement such as bezels, keypads, buttons, and batteries.
• Experience with software calibrations, networking, and software updates.
• Experience in setting up and organizing equipment and workstations.
• Experience in conducting routine checks and recording data from product tests after installation and configuration.

Responsibilities

• Assist field service staff with organizing, testing, and updating medical devices.
• Manually move and carry medical equipment and un-box medical devices from shipping or storage containers.
• Set up and organize equipment and workstations.
• Conduct routine checks and record data from product tests after installation and configuration.
• Travel nationally to support customer needs.
• Provide ongoing communication and customer support to on-site hospital staff.
• Provide on-the-job training (OTJ) for new hires.
• Complete other duties at the discretion of management.

Benefits

• Competitive hourly pay range of $20 - $22 per hour, based on qualifications and experience.
• Reimbursement for travel time and mileage.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed