Field Service Advisor

I-State Truck Center•Omaha, NE

About The Position

Interstate Power Systems is seeking a Field Service Advisor to join our Omaha Nebraska team. In this customer-facing technical role, you will serve as the primary liaison between on-site technicians, fleet customers, and our service operations. You will coordinate field repairs, provide parts and labor estimates, and ensure minimal downtime for critical power systems.

Requirements

3+ years of experience in heavy-duty truck, trailer, or industrial generator service (dealership, fleet, or field environment).
Strong mechanical aptitude with knowledge of diesel engines, electrical systems, hydraulics, and power generation equipment.
Proven customer service skills with the ability to explain technical issues in clear, non-technical terms.
Proficiency with service management software and Microsoft Office (Outlook, Excel).

Nice To Haves

Prior field service experience with on-site repairs of Class 6-8 trucks, reefer trailers, or standby/emergency generators.
OEM certifications (e.g., Cummins, Detroit Diesel, Allison Transmission, Kohler, Generac, Carrier/Transport Refrigeration).
Experience in warranty administration and OEM portal systems.
ASE Medium/Heavy Truck or Power Generation certifications.

Responsibilities

Act as the first point of contact for field service inquiries from fleet managers, owner-operators, and equipment operators.
Manage the end-to-end invoicing process, including reviewing work orders, verifying labor and material charges, resolving discrepancies, and ensuring invoices are issued accurately and on schedule.
Coordinate with operations, technicians, and accounting to ensure all billable work is captured and invoiced correctly.
Create detailed repair scopes, cost estimates, and work orders for field technicians.
Schedule and dispatch field service technicians while optimizing routes and technician workloads.
Coordinate parts procurement and delivery to job sites to minimize equipment downtime.
Conduct post-repair follow-ups and quality assurance checks with customers.
Maintain accurate service records, warranty documentation, and customer communication logs in Dealer Management Systems (e.g., CDK, Procede, Decisiv).
Identify upselling opportunities for preventive maintenance, extended warranties, and power system upgrades.

Benefits

Competitive Wages: Earn what you're worth with a strong salary and commission structure.
Tuition Assistance: Support for educational and career growth.
Comprehensive Health Coverage: Health, dental, and vision plans starting the first day of the following month.
Paid Time Off (PTO): Begins accruing on day one of full-time employment.
Holidays: 6 holidays plus 2 floating holidays per year.
401(K): Company matching to support your future.
Disability and Life Insurance: Long-term and short-term disability and life insurance provided.
Healthiest You: Virtual healthcare access paid by Interstate.
Pet Insurance: Coverage for your furry friends.
Employee Discounts: Available on products and services.
Employee Assistance Program: Free 24/7 access to guidance for life's challenges.
Health and Well-being Screening: Paid screenings for employees and their spouses.