Field Service Advisor

Interstate Companies, Inc.Lakeville, MN
56d

About The Position

Interstate Power Systems is seeking a Field Service Advisor to join our Lakeville Minnesota team In this customer facing technical role you will serve as the primary liaison between on site technicians fleet customers and our service operations You will coordinate field repairs provide parts and labor estimates and ensure minimal downtime for critical power systems

Requirements

  • 3 years of experience in heavy duty truck trailer or industrial generator service dealership fleet or field environment
  • Strong mechanical aptitude with knowledge of diesel engines electrical systems hydraulics and power generation equipment
  • Proven customer service skills with the ability to explain technical issues in clear non technical terms
  • Proficiency with service management software and Microsoft Office Outlook Excel

Nice To Haves

  • Prior field service experience with on site repairs of Class 68 trucks reefer trailers or standbyemergency generators
  • OEM certifications eg Cummins Detroit Diesel Allison Transmission Kohler Generac CarrierTransport Refrigeration
  • Experience in warranty administration and OEM portal systems
  • ASE MediumHeavy Truck or Power Generation certifications

Responsibilities

  • Act as the first point of contact for field service inquiries from fleet managers owner operators and equipment operators
  • Create detailed repair scopes cost estimates and work orders for field technicians
  • Schedule and dispatch field service technicians while optimizing routes and technician workloads
  • Coordinate parts procurement and delivery to job sites to minimize equipment downtime
  • Conduct post repair follow ups and quality assurance checks with customers
  • Maintain accurate service records warranty documentation and customer communication logs in Dealer Management Systems eg CDK Procede Decisiv
  • Identify upselling opportunities for preventive maintenance extended warranties and power system upgrades

Benefits

  • Competitive Wages Earn what youre worth with a strong salary and commission structure
  • Tuition Assistance Support for educational and career growth
  • Comprehensive Health Coverage Health dental and vision plans starting the first day of the following month
  • Paid Time Off PTO Begins accruing on day one of full time employment
  • Holidays 6 holidays plus 2 floating holidays per year
  • 401K Company matching to support your future
  • Disability and Life Insurance Long term and short term disability and life insurance provided
  • Healthiest You Virtual healthcare access paid by Interstate
  • Pet Insurance Coverage for your furry friends
  • Employee Discounts Available on products and services
  • Employee Assistance Program Free 247 access to guidance for lifes challenges
  • Health and Well being Screening Paid screenings for employees and their spouses

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Repair and Maintenance

Education Level

No Education Listed

Number of Employees

1,001-5,000 employees

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