Field Service Advisor

Interstate Companies, Inc.•Lakeville, MN

56d

About The Position

Interstate Power Systems is seeking a Field Service Advisor to join our Lakeville Minnesota team In this customer facing technical role you will serve as the primary liaison between on site technicians fleet customers and our service operations You will coordinate field repairs provide parts and labor estimates and ensure minimal downtime for critical power systems

Requirements

3 years of experience in heavy duty truck trailer or industrial generator service dealership fleet or field environment
Strong mechanical aptitude with knowledge of diesel engines electrical systems hydraulics and power generation equipment
Proven customer service skills with the ability to explain technical issues in clear non technical terms
Proficiency with service management software and Microsoft Office Outlook Excel

Nice To Haves

Prior field service experience with on site repairs of Class 68 trucks reefer trailers or standbyemergency generators
OEM certifications eg Cummins Detroit Diesel Allison Transmission Kohler Generac CarrierTransport Refrigeration
Experience in warranty administration and OEM portal systems
ASE MediumHeavy Truck or Power Generation certifications

Responsibilities

Act as the first point of contact for field service inquiries from fleet managers owner operators and equipment operators
Create detailed repair scopes cost estimates and work orders for field technicians
Schedule and dispatch field service technicians while optimizing routes and technician workloads
Coordinate parts procurement and delivery to job sites to minimize equipment downtime
Conduct post repair follow ups and quality assurance checks with customers
Maintain accurate service records warranty documentation and customer communication logs in Dealer Management Systems eg CDK Procede Decisiv
Identify upselling opportunities for preventive maintenance extended warranties and power system upgrades

Benefits

Competitive Wages Earn what youre worth with a strong salary and commission structure
Tuition Assistance Support for educational and career growth
Comprehensive Health Coverage Health dental and vision plans starting the first day of the following month
Paid Time Off PTO Begins accruing on day one of full time employment
Holidays 6 holidays plus 2 floating holidays per year
401K Company matching to support your future
Disability and Life Insurance Long term and short term disability and life insurance provided
Healthiest You Virtual healthcare access paid by Interstate
Pet Insurance Coverage for your furry friends
Employee Discounts Available on products and services
Employee Assistance Program Free 247 access to guidance for lifes challenges
Health and Well being Screening Paid screenings for employees and their spouses