Field Security Manager

Global Guardian•San Francisco, CA

7d•$130,000 - $150,000

About The Position

The Field Security Manager is crucial in our domestic security operations function. This position supports the development of customized security plans for each client based on their unique intake needs. It is also responsible for supporting the director and deputy director with operations strategies, P&L oversight, execution of KPIs, and developing frameworks to ensure documentation and program uniformity.

Requirements

Excellent verbal and written communication.
Demonstrated experience developing relationships.
Ability to manage multiple tasks concurrently.
Ability to manage sensitive information with confidentiality and professionalism.
Demonstrated experience in effectively managing workload, seeing projects to completion.
Exhibits commensurate resourcefulness and independence with urgency to meet goals.
0-3+ years of training assessments experience or similar role preferred.
A bachelor's degree in business administration, security management, or a related field is preferred.
Demonstrated acumen with sales techniques.
Exhibits drive and learn quickly.
Demonstrated ability to build rapport and engage prospects with minimal information.
Demonstrated ability to prioritize client needs while leading and supporting high-performing teams with professionalism and respect.
Ability to travel and regularly visit all client site locations on the West Coast of the U.S.

Responsibilities

Review all administrative documentation for the field security contracts, including organizational structure, hours, billing, weekly and monthly contracts, and ensure hours overages are invoiced.
Affirm invoicing, reporting weekly and monthly to ensure accurate data is submitted effectively.
Review and affirm program timecards for hours and PTO requests impacting invoicing.
Review and edit all Incident Reports (IRs) before sending them through the chain of command for the programs you will be overseeing.
Review and edit all Suspicious Activity Reports (SARs) before they are sent through the chain of command for each program.
Respond to and document all personnel matters with the guidance of Global Guardian HR & People Operations and the Domestic Field Security Operations leadership.
Utilize SharePoint to enter all employee records, documentation, certificates, etc., for the programs you will be overseeing.
Work closely with colleagues and client to build SOPs and Post Orders that will be converted into tabletop training.
Obtain and maintain all hard copy compliance documents required by the State of California's Bureau of Security and Investigate Services (BSIS).
Develop and maintain documentation for compliance and quality control, ensuring transparency.
Foster long-term client relationships through regular, proactive communication.
Maintain a proactive, solution-oriented approach to resolving client issues, responding swiftly and effectively.
Manage replacement hiring, training planning, budgeting, and agent licensing compliance.