Field Scheduling Coordinator

Associated Fire Protection Inc-posted 3 months ago
Paterson, NJ
11-50 employees
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Associated Fire Protection is currently recruiting for a Field Service Scheduling Coordinator. Primary duties to include but are not limited to supporting the operations department by scheduling technicians and assisting in general functions as needed.

  • Explain company services to customers and prospective customers.
  • Schedule inspection and repair work to ensure that they are completed in a timely and efficient manner and meeting daily revenue goals.
  • Review jobs/work orders- ensure proper material is pulled and appropriate manpower is scheduled.
  • Enter and review time sheets for team technicians as required.
  • Manage team open work order list.
  • Review and coordinate material and equipment requirements.
  • Assist technicians by providing information, paperwork, reports as needed.
  • Assist customers with their technical needs and ensure all inquiries and complaints are handled.
  • Assist with invoicing and collection calls as needed.
  • Assist team supervisor as well as various other departments with functions as needed.
  • Serve on the emergency service manager rotation after a period of service.
  • Communicate effectively with customers, vendors, employee and other correspondences.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Show initiative by sharing ideas that may increase company profitability and help the company reach its goals.
  • Previous experience scheduling field employees is required.
  • Two years of related experience scheduling is preferred.
  • Excellent organizational skills are required.
  • Excellent interpersonal skills are required.
  • Familiarity with the Fire Protection industry is preferred.
  • Must have experience working with Microsoft Office in particular, Microsoft Word, PowerPoint and Excel.
  • Must be able to keep appointments and show up to work on time.
  • Must be able to pass pre-employment physical, drug screen and any applicable background screens/checks.
  • Must be a team player and treat others with respect.
  • Attitude and actions are in line with company’s mission statement, vision and values.
  • Ability to make sound decisions, including making on-the-spot decisions.
  • Ability to work in a fast-paced environment and under pressure as needed.
  • Familiarity with the Fire Protection industry is preferred.
  • Medical Care
  • Dental Care
  • Vision Care
  • Competitive pay
  • Paid time off (PTO) and sick leave
  • Supplemental Life and Supplemental Insurance
  • Flexible spending (FSA), medical, dependent care (DCA), and commuter benefits
  • 401k
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