Field Scheduling Coordinator

Associated Fire Protection Inc • Paterson, NJ

138d

About The Position

Associated Fire Protection is currently recruiting for a Field Service Scheduling Coordinator. Primary duties to include but are not limited to supporting the operations department by scheduling technicians and assisting in general functions as needed.

Requirements

• Previous experience scheduling field employees is required.
• Two years of related experience scheduling is preferred.
• Excellent organizational skills are required.
• Excellent interpersonal skills are required.
• Familiarity with the Fire Protection industry is preferred.
• Must have experience working with Microsoft Office in particular, Microsoft Word, PowerPoint and Excel.
• Must be able to keep appointments and show up to work on time.
• Must be able to pass pre-employment physical, drug screen and any applicable background screens/checks.
• Must be a team player and treat others with respect.
• Attitude and actions are in line with company’s mission statement, vision and values.
• Ability to make sound decisions, including making on-the-spot decisions.
• Ability to work in a fast-paced environment and under pressure as needed.

Nice To Haves

• Familiarity with the Fire Protection industry is preferred.

Responsibilities

• Explain company services to customers and prospective customers.
• Schedule inspection and repair work to ensure that they are completed in a timely and efficient manner and meeting daily revenue goals.
• Review jobs/work orders- ensure proper material is pulled and appropriate manpower is scheduled.
• Enter and review time sheets for team technicians as required.
• Manage team open work order list.
• Review and coordinate material and equipment requirements.
• Assist technicians by providing information, paperwork, reports as needed.
• Assist customers with their technical needs and ensure all inquiries and complaints are handled.
• Assist with invoicing and collection calls as needed.
• Assist team supervisor as well as various other departments with functions as needed.
• Serve on the emergency service manager rotation after a period of service.
• Communicate effectively with customers, vendors, employee and other correspondences.
• Comply with federal, state, and company policies, procedures, and regulations.
• Show initiative by sharing ideas that may increase company profitability and help the company reach its goals.

Benefits

• Medical Care
• Dental Care
• Vision Care
• Competitive pay
• Paid time off (PTO) and sick leave
• Supplemental Life and Supplemental Insurance
• Flexible spending (FSA), medical, dependent care (DCA), and commuter benefits
• 401k

What This Job Offers

• Number of Employees: 11-50 employees