Field Scheduler

HomePro•Carrollton, TX

13d

About The Position

Our company, a leader in home automation technology and integrated services for over twenty years, is seeking a reliable and organized Field Scheduler to join our Texas-based operations team. The Field Scheduler will play a key role in coordinating field service appointments, optimizing technician schedules, and ensuring timely communication with customers and internal teams. This position supports our commitment to exceptional customer service and operational efficiency. Why Work with Us? Stable full-time position with consistent hours Opportunities for career growth and professional development On-the-job training and ongoing skill-building 401(k) retirement savings plan with company match Generous paid time off including vacation days and company holidays Employee discounts on products and services Competitive pay aligned with industry standards Comprehensive benefits package after a qualifying period Job Purpose The Field Scheduler is responsible for coordinating field operations to ensure timely, efficient service delivery and high customer satisfaction. This role helps maintain operational flow by aligning technician availability, customer needs, and parts logistics, contributing directly to our reputation for dependable home technology services. Additional Information Education: High School Diploma/GED or higher Benefits: Medical, Dental, Vision, Life Insurance, 401(k), Paid Time Off If you are organized, customer-focused, and enjoy coordinating people and resources to deliver excellent service, we encourage you to apply. Join a team that values growth, quality, and innovation in home technology solutions. Company Website: www.HomeProTech.com We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation

Requirements

Excellent communication and customer service skills
Strong organizational and time-management abilities
Proven ability to multitask and prioritize in a fast-paced environment
Comfortable using scheduling software, CRM systems, and Microsoft Office
Problem-solving mindset with attention to detail
Ability to work collaboratively with field personnel and office teams
Valid driver's license and reliable transportation preferred
High school diploma, GED, or equivalent required
1–3 years of experience in scheduling, dispatching, customer service, or related roles preferred
Demonstrated record of reliability and professionalism

Nice To Haves

Experience in home automation, electrical, or field service industries is a plus

Responsibilities

Manage and maintain daily field service schedules for technicians and subcontractors
Dispatch technicians to customer sites based on skill set, location, and priority
Confirm appointments with customers via phone, email, or text and provide accurate arrival windows
Monitor job progress and update schedules in real time to minimize downtime
Coordinate with operations, warehouse, and sales teams to ensure parts and materials are available for scheduled jobs
Prioritize emergency and same-day service requests and reassign resources as needed
Maintain accurate records in the scheduling/field management system and generate schedule reports
Communicate schedule changes and delays to customers and field staff promptly
Identify opportunities to improve scheduling efficiency and customer communication
Perform additional duties as assigned by the manager