Field Sales Support Specialist
About The Position
At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. The Field Sales Support Specialist delivers technical and commercial support to existing water and wastewater utility accounts, aiming for high customer retention and opportunities for account growth. The Field Sales Support Specialist will receive training to troubleshoot our hardware and software products to support customers both remotely and in person. Essential qualifications include a basic understanding of electrical theory and practical experience using a digital multimeter. The ideal candidate will also have previous experience in the water and wastewater industry. This position is remote and based in Florida, requiring frequent travel throughout the state to meet customer needs as necessary.
Requirements
- 2-5 years of experience/knowledge of motor controls, electrical controls, or related equipment and their components.
- Proven ability to build, nurture, and sustain relationships at all levels within a customer account.
- Excellent written and verbal communication skills, along with strong interpersonal abilities.
- Strong interpersonal and communication skills, both written and verbal, to interact with customers and internal team members.
- Willingness to travel extensively within the region for account development and to support existing customers.
- Physically flexible and mobile, with the ability to remove and replace a manhole cover, safely climb ladders, negotiate other terrain or obstacles, and provide basic mechanical field support.
- Proficiency in CRM systems, preferably Salesforce, Microsoft Office applications.
Nice To Haves
- Prior experience in the water and wastewater industry is preferred.
Responsibilities
- Rapidly develop the necessary skills through company-provided training to support customer needs, troubleshoot their equipment, and become an on-site resource for our customer service team.
- Understand how each customer uses our products, seek to identify additional solutions that may be available, and recommend the necessary enhancements, upgrades, or additional products.
- Build and maintain confidence and trust with our customers.
- Assist the commercial team with business cases, proposals, presentations, and other activities essential for maintaining and growing accounts.
- Work in compliance with all health and safety and environmental legislation, including, but not limited to, the Occupational Health and Safety Act and Regulations and Company Policies, Procedures, and Code of Conduct.
- Other duties assigned by management.
Benefits
- Competitive Pay
- Annual Bonus Eligible for Annual Pay Increases
- Comprehensive Health, Vision, and Dental Coverage
- 15 days Paid Time Off + 11 Paid Holidays
- Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
- Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
- Educational Assistance – Tuition Reimbursement up to $5,250
- Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
