Field Sales Support Manager - LPS

Lowe's Companies, Inc.•Mooresville, NC

3d•Onsite

About The Position

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration. The primary purpose of this role is to oversee a team of ProServices Analysts and/or Sales Support Representatives. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned segment of the ProServices department. This role supports the day to day operational work to support Pro Outside Sales representative needs inclusive of contract pricing, customer contracts, field inquiries and much more.

Requirements

Bachelor's degree in Business, Management, Operations, or related field, or equivalent combination of education and experience.
6 years related Field Sales industry experience (Installation, Repair or US Home Improvement)
Demonstrated ability to convert Financial or Operational data into actionable business steps (Business Cases) to improve performance in key Service metrics
Demonstrated project management experience, such as Gantt Chart design and development

Nice To Haves

Advanced skill in Microsoft SharePoint, such as ability to create list and custom workflows
6 years of experience in a Store Operations role (with an emphasis in Install and/or Specialty Sales experience)

Responsibilities

Lead, engage and inspire a team of ProServices Analysts and/or Sales Support Representatives
Partner with sales leaders to identify trends and gaps to develop solutions to improve the support provided to the sales team and customers
Oversees the development and implementation of improvement tools and processes, including workload planning and timelines.
Leads strategy and design of enhancements to ensure pro-service sales operational needs are met.
Provides coaching, feedback, and training to direct reports to help with their development and performance.
Schedules regular meetings with ProServices Analysts and/or Sales Support Representatives to deliver feedback and initiate process for developing process improvements and recommendations.
Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfy internal customers’ needs and are highly adopted.
Leverages customer facing technology to improve productivity and efficiency.
Works directly with key stakeholders to deliver on business needs, often requiring time in the field.