Field Sales & Service Engineer (US)
About The Position
Trio Mobil is a technology company dedicated to preventing accidents and improving efficiency in industrial operations with the mission of helping every employee return home safely. As a pioneer in AI and IoT-based Industrial Safety Solutions, Trio Mobil delivers innovative technologies for real-time risk detection and proactive safety management, enabling safer and smarter workplaces. With 1,000,000+ connected devices, we serve 20,000 customers providing turn-key solutions to multinational brands in 65 countries across 5 continents. Headquartered in the United States, Trio Mobil operates globally across Europe, MEA, and APAC, supported by branch offices, distributors, and comprehensive after-sales assistance. Our team of 250+ professionals, including 60+ in R&D, ensures all intellectual property is developed and produced in-house, delivering innovation and reliability worldwide. We are looking for a Field Service Engineer who can operate confidently at the intersection of hardware, industrial environments, and Edge AI technologies. This is a highly hands-on, client-facing role that plays a crucial part in delivering world-class safety solutions in warehouses and production facilities. The Field Service Engineer has the following responsibilities; Installation & Commissioning Install Trio Mobil forklift and pedestrian safety systems and ensure all components are configured, calibrated, and fully operational. Perform onsite electrical and mechanical integration on customer equipment, following Trio Mobil guidelines and customer safety rules. Technical Support & Troubleshooting Diagnose, isolate, and resolve hardware, software, and connectivity issues in the field. Provide clear documentation of findings and corrective actions. Escalate complex issues to engineering and R&D teams when needed. Customer Interaction & Training Serve as the onsite technical representative of Trio Mobil, fostering trust and clarity during visits. Train customer operators, maintenance teams, and supervisors on system usage, best practices, and basic troubleshooting. Communicate professionally with customer stakeholders before, during, and after each visit. Site Readiness & Project Coordination Assess customer site conditions ahead of installation and coordinate any required preparations. Collaborate with internal teams—project managers, sales engineers, and R&D—to ensure smooth execution of deployments. Quality, Safety & Compliance Maintain compliance with customer EHS requirements. Provide feedback to the product team regarding field performance, recurring issues, and opportunities for improvement. Contribute to continuous improvement by identifying process gaps and proposing actionable enhancements. Travel & Flexibility Travel nationwide (60-70%) to support installations, service calls, and project work. Adapt to dynamic schedules, customer needs, and evolving technical requirements.
Requirements
- Hybrid OT/IT Technical Capability
- Comfortable working both on industrial machinery (especially forklifts) and configuring advanced Edge AI software.
- Willing to get hands-on in warehouse environments—cabling, mounting hardware, system calibration.
- Dual Technical Competencies
- Strong, practical low-voltage electrical experience (12V–48V systems).
- Solid networking knowledge (Subnets, VLANs, TCP/IP, Cellular).
- Ability to work with client IT teams to diagnose and resolve complex connectivity issues.
- Strategic Soft Skills
- Manage client relationships professionally during high-stakes pilots.
- Collaborate with Safety Directors and operational leaders on-site.
- Calibrate AI detection zones with strong spatial awareness and precision.
- Represent Trio Mobil confidently during installations, audits, and technical validations.
Nice To Haves
- Experience from Forklift OEM companies or automation / intralogistics technology companies is highly preferred.
- Hands-on technical field roles in industrial environments.
- Strong communication skills and customer-centric mindset.
Responsibilities
- Install Trio Mobil forklift and pedestrian safety systems and ensure all components are configured, calibrated, and fully operational.
- Perform onsite electrical and mechanical integration on customer equipment, following Trio Mobil guidelines and customer safety rules.
- Diagnose, isolate, and resolve hardware, software, and connectivity issues in the field.
- Provide clear documentation of findings and corrective actions.
- Escalate complex issues to engineering and R&D teams when needed.
- Serve as the onsite technical representative of Trio Mobil, fostering trust and clarity during visits.
- Train customer operators, maintenance teams, and supervisors on system usage, best practices, and basic troubleshooting.
- Communicate professionally with customer stakeholders before, during, and after each visit.
- Assess customer site conditions ahead of installation and coordinate any required preparations.
- Collaborate with internal teams—project managers, sales engineers, and R&D—to ensure smooth execution of deployments.
- Maintain compliance with customer EHS requirements.
- Provide feedback to the product team regarding field performance, recurring issues, and opportunities for improvement.
- Contribute to continuous improvement by identifying process gaps and proposing actionable enhancements.
- Travel nationwide (60-70%) to support installations, service calls, and project work.
- Adapt to dynamic schedules, customer needs, and evolving technical requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
