Field Sales Guide (Part-time)- Boston Spaces

Rivian • Boston, MA

83d • $23 - $25

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. As a Field Sales Guide (Part-time) you will be at the forefront of how we create intuitive, innovative, and memorable moments that will foster a deep connection between our brand and our community. This role requires a high level of energy, initiative, and skill in moving customers through the funnel. We are seeking engaging and enthusiastic individuals who have a passion for people, education, technology, and clean energy solutions. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

Requirements

• 2+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus).
• At least 21 years of age.
• High School Diploma or GED required.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
• Experience using POS and CRM (ex. Salesforce).
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver's license isn't in the appropriate state, you must be eligible to obtain one within the first 60 days of employment.
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period.
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
• Ability to obtain and maintain local sales licenses if applicable in your state.
• Comfortable operating large, high performance vehicles and conducting demo drives with customers.

Responsibilities

• Deploy Rivian's sales strategy at your location(s), generating demand and connecting with the broader community.
• Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
• Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
• Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
• Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
• Engage with customers, asking open-ended questions to understand needs and recommend suitable products and services.
• Maintain accurate and up-to-date customer records in the CRM system.
• Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
• Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian's core values and culture.
• Perform day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
• Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
• Take on additional projects, duties and assignments as required and/or by request from the field leadership.

Benefits

• Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.
• Full Time Employee coverage is effective on the first day of employment.
• Part-Time employee coverage is effective the first of the month following 90 days of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED