Comcast Business, Field Sales Engineer 2

Comcast • Danbury, CT

1d • Onsite

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. The Field Sales Engineer 2 is responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers throughout the New England Region. This is a driving role with frequent site visits across the territory. The role works as a collaborative member of the sales team to market and sell the Company's product lines and provides insight to customers on current network situations. The incumbent works with moderate guidance in their area of knowledge.

Requirements

• Communication
• Customer Experience (CX)
• Technical Product Sales
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)
• 2-5 Years Relevant Work Experience

Responsibilities

• Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
• Provides timely, technical support and problem resolution for field service questions.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Assists representatives and customers in evaluating and selecting products.
• Creates, reviews and executes product test plans and cases, documents test progress and reports results.
• Recommends products to meet customer needs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Most sales positions are eligible for a Commission under the terms of an applicable plan
• Best-in-class Benefits to eligible employees
• An array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees