Field Sales and Delivery Representative, Coffee & Tea

Farmer Bros. USA • Pewaukee, WI

7d

About The Position

Your Mission Keep customers in-stock, equipment spotless, and beverage stations ready to delight. As a Field Sales and Delivery Representative for our coffee and tea programs, you provide route relief, execute scheduled deliveries, and drive revenue growth at every stop. Why This Role Matters Reliability: Ensure every account on your daily schedule receives on-time delivery and service. Quality: Perform a minimum of one daily CQC (Cup Quality Check) and maintain clean, fully functional equipment. Growth: Increase revenue per stop by closing distribution voids on core items, running seasonal/LTO promotions, and executing pricing actions. Customer Success: Raise issues promptly to the ASM (Area Sales Manager) and resolve them to the customer’s satisfaction.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and ability to successfully complete a DOT physical.
• Clean driving record.
• Mechanical aptitude with company hardware/software.
• Customer needs assessment and opportunity spotting.
• Goal-focused, sound judgment, effective decision-making.
• Active listening, clear communication, and interpersonal awareness.
• Proactive business development; rapport-building with customers.
• Self-directed and effective in team environments.

Nice To Haves

• Route delivery background a plus.
• Customer service experience preferred; foodservice exposure desired.

Responsibilities

• Deliver, replenish, and rotate coffee, tea, and related products; set beverage stations to standard.
• Manage invoices, inventory, and collections on route.
• Use the Farmer Brothers Way to Sell to strengthen loyalty; make opportunistic sales calls when time allows.
• Report inefficiencies, dissatisfaction, and new opportunities—especially when running route relief.
• Support ASM initiatives including inventory cycle counts, warehouse tasks, and customer-related assignments.
• Learn basic brewing equipment maintenance and make minor repairs/adjustments.
• Assist, as needed, with warehouse operations, A/R collections, and customer service activities.

Benefits

• Benefits may include health insurance, retirement plans, and paid time off.
• Our PTO program provides total leave sufficient to meet or exceed state and local requirements in our operating locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees