Field Representative II, Field Services Support

About the position

The Field Representative II in Field Services Support is responsible for servicing and repairing a variety of company products and systems at customer locations, typically within a specific geographic area. This role requires a Technology Service Support Representative who can handle a full workload in both standalone and networked environments.

Responsibilities

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
• Completes technical training on new equipment as assigned.
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Provides technical assistance to less experienced technicians.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationships with all company personnel.
• Is a positive and contributing team member.
• Responsible for maintaining a 'car stock' inventory.
• Performs other duties as assigned.

Requirements

• Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy.