Field Repair Technician

Q-Lab Corporation • Westlake, OH

6d • Onsite

About The Position

Q-Lab Corporation is currently seeking a Field Repair Technician. If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level! You will have the opportunity to service and repair lab instruments for a diverse customer base all over North America!

While this position requires frequent travel, we do require this candidate to reside within 60 miles of Westlake, OH.

Requirements

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
• Work experience with technical equipment, preferably in a laboratory setting
• Competent to read and interpret documents, instructions and manuals
• Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency
• Highly proficient computer skills and typing – Windows environment and Microsoft applications and relevant CRM systems
• Domestic and International travel experience and ability
• Clean driving record

Responsibilities

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
• Willing and able to travel domestically and internationally travel, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
• Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Benefits

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio.
• A Northeast Ohio Top Workplace environment – 10 years running!
• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed