Field Repair and Sales Technician

Asurion-posted 3 days ago
Full-time • Entry Level
Tonawanda, NY
5,001-10,000 employees
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Our Field Repair and Sales Technician role has a big-time impact! Our technicians conveniently repair mobile devices & electronics wherever our customers are (their shop, home, or workplace). If you enjoy helping people repair and get to know their tech devices, this role is for you. You will spend time working in the store repairing devices, selling home+ and accessories, and driving to customer locations in a company-provided van to repair their electronic devices and sell home+ while delivering our award-winning personalized customer experience. Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

  • Resolve customer issues by troubleshooting and repairing their electronic devices
  • Expand your knowledge of uBreakiFix & Asurion culture and products
  • Deliver world-class customer service
  • Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction both in the store and while in the van servicing the customer
  • Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
  • Perform in your role and achieve your goals by succeeding in sales goals, providing excellent service and technical/repair support, and creating satisfied customers in accordance with Asurion’s Core Values
  • Demonstrate Asurion’s Core Values in all interactions
  • Be responsible for inventory management
  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • Must have a valid driver’s license and an acceptable driving record
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliability and flexibility when it comes to dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule, including weekends and holidays
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
  • One year of customer service/retail sales experience preferred
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