Field Reliability & Quality Engineer, Field Quality, Residential Energy Products
About The Position
The Field Quality team’s mission is to improve customer experience of Tesla products by reducing field issues. The role is responsible for products such as Powerwall, Megapack and Supercharger and works cross functionally with other engineering and service teams. We are seeking a multi-faceted engineer who will be responsible for all aspects of identifying, analyzing, root causing, implementing countermeasures, and reporting on issues affecting products. To be effective, the Field Quality engineer will need to be intimately familiar with the detailed behavior of our Energy Products and the tools and equipment used in their design and manufacture. They will work with other engineering teams to quickly mitigate and implement countermeasures of field issues to improve quality, reliability, and durability of the products. Monitor products field performance, identify trending issues. Prioritize based on severity, occurrence, and/or cost of each failure mode Triage emerging trends and use engineering first principals to come up with failure hypothesis Coordinate efforts with the Failure Analysis team to identify root-causes of problems Collaborate with engineering, factory quality and suppliers to drive containment and corrective action implementation into production Communicate field performance of the engineering system, gather buy-in from engineering leadership on improvement priorities and urgency Drive upward design feedback during design reviews by utilizing information on field performance, reliability and factory quality issues (DFMEAs) Participate in continuous improvement activities and take preventive actions
Requirements
- Degree in Mechatronics Engineering, Mechanical Engineering, Electrical Engineering, or equivalent experience
- Prior applicable experience desired; preferably in Failure Analysis, Product Engineering, Quality or Service in consumer electronics or automotive
- For entry level candidates, Co-ops, or participation in student competitions such as Formula SAE, Baja SAE; Solar vehicle
- The successful candidate for this position must have a broad engineering background with the ability to work with design engineering, manufacturing, service, and suppliers across a wide variety of issues
- Strong interpersonal and communication skills are an absolute requirement to establish effective working relationships within Tesla and outside
- Ability to use tools and business system applications to manage, synthesize, and interpret data
Nice To Haves
- Programming Languages & Tools: SQL, Python, Jupyterhub, Minitab, Tableau, JMP or similar are a strong plus
Responsibilities
- Monitor products field performance, identify trending issues
- Prioritize based on severity, occurrence, and/or cost of each failure mode
- Triage emerging trends and use engineering first principals to come up with failure hypothesis
- Coordinate efforts with the Failure Analysis team to identify root-causes of problems
- Collaborate with engineering, factory quality and suppliers to drive containment and corrective action implementation into production
- Communicate field performance of the engineering system, gather buy-in from engineering leadership on improvement priorities and urgency
- Drive upward design feedback during design reviews by utilizing information on field performance, reliability and factory quality issues (DFMEAs)
- Participate in continuous improvement activities and take preventive actions
Benefits
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
