Field Readiness Partner, Customer Success

Asana • San Francisco, CA

54d • $147,000 - $167,000 • Hybrid

About The Position

We are looking for a highly organized, energetic, and empathetic Customer Success Readiness Partner to join our CX Field Readiness team. You will be responsible for partnering with stakeholders across Customer Success, Operations, PMM, and beyond to design and deliver a wide variety of enablement initiatives across Asana's Global Customer Success department, from needs analysis and program management to facilitation and certification. You are a data-driven enabler who is deeply passionate about making a long-lasting impact on the professional and personal development of others. You are highly motivated, adaptable, and creative, and genuinely enjoy designing and facilitating engaging learning experiences that drive meaningful behavior change and customer outcomes. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

• Experience in field readiness, enablement, or L&D for Customer Success or other customer-facing teams.
• Strong content development and instructional design skills.
• Proven ability to manage multiple programs and stakeholders with precision.
• Proficiency with Highspot, Salesforce, and Asana.
• Excellent communication and presentation skills, with the ability to influence and engage audiences at all levels of the organization.
• Analytical mindset with the ability to leverage data and metrics to drive decision-making and measure impact.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Responsibilities

• Develop a deep understanding of Asana's post-sales customer journey and success motions to align training with business goals.
• Design and facilitate engaging training experiences across onboarding, ramp, and continuous skill development-spanning in-person, virtual, and self-paced formats.
• Create and manage certifications, assessments, and assets that define what "great" looks like for Customer Success Managers.
• Maintain and evolve learning resources in the LMS and CMS, ensuring content reflects current business priorities and market changes.
• Use a metrics-oriented approach to measure impact and communicate results to stakeholders.
• Stay organized, detail-oriented, and adaptable, thriving in a fast-moving environment with multiple priorities.

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees