Field Readiness Manager

LogicMonitor • Austin, TX

3d • Hybrid

About The Position

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
The Field Readiness Manager for Edwin AI is an individual contributor role responsible for executing quarterly readiness for LogicMonitor’s Edwin AI product line, with a primary focus on internal GTM enablement.
This role is dedicated to internal field enablement, ensuring sales, presales, and post-sales teams can confidently sell Edwin AI. Additionally the field readiness manager will elevate community-facing content and programming, designed to reinforce field messaging, amplify best practices, and support Edwin AI adoption through LogicMonitor’s customer and partner community.
Reporting to the Director, Community & Field Readiness, this role translates Edwin AI product strategy into field-ready narratives, plays, and assets that drive growth and expansion.
This role supports the Customer & Product Enablement (CPE) charter to:
Execute a unified GTM enablement program for the Edwin AI product line
Deliver quarterly, role-specific readiness for AEs, SEs, CSMs, and SDRs/BDRs
Activate AI-led field plays that drive Edwin AI adoption and expansion and tie to Autonomous IT journey and execution
Contribute to shared GTM KPIs including productivity, pipeline velocity, and ARR growth
Here's a closer look at this key role:
Internal Edwin AI and Automation Field Enablement
Lead end-to-end field readiness and adoption for Edwin AI, aligned to LogicMonitor’s AI-first roadmap and V2M2 priorities.
Execute the 90-day readiness cycle for the Edwin AI product line.
Deliver role-based enablement tied to real Edwin AI use cases, automation outcomes, and customer scenarios.
Position Edwin AI as a solution (not a feature) within core sales and expansion motions.
Maintain and evolve the Edwin AI Field Readiness Playbook, including:
Product launch bill of materials
Use cases and automation workflows
Packaging and pricing guidance
Discovery, qualification, objection handling, and deal support assets
Translate product, packaging, and pricing updates into clear field-ready talk tracks, FAQs, and enablement materials.
Execute quarterly AI-led field plays and measure enablement engagement, adoption signals, and field impact.
Partner with Product Marketing and Revenue Operations to ensure consistent execution, messaging alignment, and reporting accuracy.
Cross-Functional Collaboration & Feedback Loop
Act as the enablement execution owner for Edwin AI within the Enablement PMO.
Collaborate with Product Marketing, GTM Execution, Revenue Operations, Global Training, and Community teams.
Capture and synthesize field and community feedback to continuously improve readiness.
Curate and govern Edwin AI content across Confluence, LMS, and community platforms as the single source of truth.
AI-Powered Enablement
Use AI tools to scale enablement content creation, including:
Talk tracks
Pitch practicals
Demo narratives
Personalize enablement flows by role and segment using field feedback and performance insights.
Improve onboarding and readiness workflows through automation and continuous iteration.
Community Content & Programming
Create and contribute Edwin AI-focused content and programming for LogicMonitor’s customer and partner community, including:
Use-case driven content aligned to field motions
Select webinars, sessions, or community initiatives
Measurable growth in community engagement
Leverage community insights and feedback to inform internal enablement improvements.

Requirements

• 6+ years in sales enablement, field readiness, or GTM execution roles.
• Experience executing internal enablement programs at scale.
• Working knowledge of enterprise SaaS AI products and solution positioning.
• Strong execution skills, cross-functional collaboration, and attention to detail.

Nice To Haves

• Exposure to customer or partner community programming is a plus.

Responsibilities

• Lead end-to-end field readiness and adoption for Edwin AI, aligned to LogicMonitor’s AI-first roadmap and V2M2 priorities.
• Execute the 90-day readiness cycle for the Edwin AI product line.
• Deliver role-based enablement tied to real Edwin AI use cases, automation outcomes, and customer scenarios.
• Position Edwin AI as a solution (not a feature) within core sales and expansion motions.
• Maintain and evolve the Edwin AI Field Readiness Playbook
• Translate product, packaging, and pricing updates into clear field-ready talk tracks, FAQs, and enablement materials.
• Execute quarterly AI-led field plays and measure enablement engagement, adoption signals, and field impact.
• Partner with Product Marketing and Revenue Operations to ensure consistent execution, messaging alignment, and reporting accuracy.
• Act as the enablement execution owner for Edwin AI within the Enablement PMO.
• Collaborate with Product Marketing, GTM Execution, Revenue Operations, Global Training, and Community teams.
• Capture and synthesize field and community feedback to continuously improve readiness.
• Curate and govern Edwin AI content across Confluence, LMS, and community platforms as the single source of truth.
• Use AI tools to scale enablement content creation
• Personalize enablement flows by role and segment using field feedback and performance insights.
• Improve onboarding and readiness workflows through automation and continuous iteration.
• Create and contribute Edwin AI-focused content and programming for LogicMonitor’s customer and partner community
• Leverage community insights and feedback to inform internal enablement improvements.

Benefits

• Comprehensive health, dental and vision coverage
• Generous parental leave policies
• Access to our Employee Assistance Program and various Wellness programs
• A 401K with company matching
• A Lifestyle Spending Account
• An unlimited vacation policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed