Field Quality Technician

Club Car • Appling, GA

86d

About The Position

The Field Quality Technician will ensure accurate tracking and reporting of warranty claims and customer complaints to drive cost reduction and improve customer satisfaction. Document corrective actions pertaining to customer issues and track effectiveness. Gather and analyze failure data to drive continuous improvement activities with Club Car engineering, manufacturing, Customer Quality and Warranty teams.

Requirements

• Associates degree in technical engineering or equivalent.
• Ability to use basic Metrology equipment and hand tools.
• Familiarity and understanding of ISO 9001 and IATF 16949 Quality Management Systems.
• Familiarity with warranty claim systems.
• Experience with or knowledge of CQI-14.

Nice To Haves

• Excellent computer skills in Microsoft software programs, database programs, etc.
• Ability to follow written and oral instructions.
• General understanding of tolerance stack up analysis and layout.
• Ability to read & interpret GD&T drawings.
• Strong analytical skills.
• Strong written and verbal communication.
• Able to make timely decisions in stressful situations.
• Demonstrated ability to work with all levels of management.

Responsibilities

• Responsible for collection, analysis, and reporting of Key Performance Indicators (KPIs) for Warranty and 0 Km failures.
• Maintain Warranty and DSI Improvement Roadmaps to improve customer experience and meet business objectives.
• Coordinate with warranty team to retrieve parts that failed in the field, as required.
• Track Corrective Action status for emerging customer issues.
• Track effectiveness of countermeasures in Improvement Roadmaps.
• Engage in regular review meetings to communicate status of top field quality issues and escalate when progress is not meeting expectations.
• Support reliability risk predictions based on warranty data analysis and statistical modelling.
• Undertake training, when identified, to improve business capability and allow for changes in technology and quality requirements.
• Quality team expert in Tavant, EtQ, and other Club Car data systems that support field quality data analysis and reporting.
• Travel to customer locations as required.

What This Job Offers

• Industry: Transportation Equipment Manufacturing
• Education Level: Associate degree