The Field Quality Manager is responsible for developing, executing, and governing the overall Field Quality Management Program for the Mission Critical team. This role provides leadership and technical oversight to a distributed team of Quality Assurance Technicians, ensuring all equipment delivered, installed, and prepared for energization meets the project Quality Plan, OEM requirements, and industry codes/standards. The Quality Manager serves as the primary owner of quality policies, inspection processes, NCR management, documentation workflows, and cross-functional collaboration with construction, engineering, commissioning, and vendor teams. This individual ensures a consistent culture of “zero-defect” installation quality across all projects. Quality Program Leadership · Develop, maintain, and enforce project-level and company-level Quality Plans, procedures, and inspection standards. · Lead a team of Quality Assurance Technicians performing receiving inspections, mechanical completion verification, and field QC activities. · Establish performance metrics, inspection checklists, and training programs to elevate field quality consistency. Project Execution Oversight · Review and approve inspection workflows for BESS containers, battery racks, inverters, transformers, switchgear, telecom cabinets, and auxiliary/BOP systems. · Ensure field inspections comply with NEC, IEEE, NFPA, UL 9540/9540A, NETA, ISO/IEC, and applicable utility requirements. · Coordinate with construction managers and OEMs to ensure installation quality prior to commissioning and energization. Non-Conformance & Corrective Action Management · Oversee NCR (Non-Conformance Report) processes, including initiation, root-cause analysis, corrective action planning, verification, and closure. · Serve as the escalation point for major deviations, repeated defects, or supplier quality issues. · Ensure corrective actions are documented, traceable, and completed prior to project handoff. Reporting & Quality Governance · Own the project quality documentation structure, including receiving inspection reports, punch lists, redlines, photographic evidence, and audit logs. · Conduct periodic quality audits at project sites to validate adherence to standards and process controls. · Deliver quality performance summaries to leadership and participate in readiness reviews and pre-energization quality gates. Cross-Functional Collaboration · Work closely with engineering, construction, EPC partners, and commissioning teams to resolve quality issues efficiently and professionally. · Interface with vendors on equipment manufacturing defects, warranty claims, and quality improvements. · Champion continuous improvement initiatives across installation, inspection, and documentation processes. Team Development & Leadership · Train new and existing QA Technicians on inspection techniques, documentation practices, and safety requirements. · Mentor technicians to improve their technical accuracy, reporting consistency, and field communication. · Manage staffing, scheduling, and deployment of QA personnel across multiple simultaneous project sites.