Field Quality Engineer

Club Car LLC • GA

125d

About The Position

The Field Quality Engineer will coordinate with Manufacturing Quality and Warranty to improve customer satisfaction by ensuring timely and effective response on product defect identification, resolution, and warranty cost reduction. Drive the Corrective and Preventative Action process to ensure proper closure of issues. Gather and analyze field failure data to drive continuous improvement activities with Club Car engineering, manufacturing, and support teams. Manage supplier Technical Factor process and submissions.

Requirements

• Bachelor’s degree in technical engineering or equivalent.
• Training in Six Sigma or similar Problem-Solving methodology.
• 4+ years of Quality Engineering experience in a manufacturing environment.
• 2+ years of managing others preferred.
• Strong knowledge and experience with ISO 9001 and IATF 16949 Quality Management Systems.
• Experience with operation and development of warranty management systems using CQI-14 principles.

Responsibilities

• Responsible for collection, analysis, and reporting of Key Performance Indicators (KPI’s) for Warranty and Customer Complaints.
• Define and maintain Field Quality Improvement Roadmaps to improve customer experience and meet business objectives.
• Responsible for the development, implementation, and maintenance of the Field Quality analysis/reporting process, aligned with CQI-14.
• Create/update Field Quality documents as needed.
• Manage Field Quality technicians.
• Coordinate with warranty team to retrieve parts that failed in the field for root cause analysis and Corrective Action.
• Ensure timely reporting of the part return investigation results to customer quality, engineering, and warranty teams and conclude liability.
• Lead the problem solving for emerging customer issues with support from cross functional team to identify root cause, countermeasures, and liability.
• Engage in regular review meetings to develop working relationships with CFIT/SCIT improvement teams.
• Validate Supplier Submissions for Technical Factor adjustment (liability rates) and update in Club Car systems.
• Review warranty economic impact of emerging issues and recommend appropriate provisions.
• Undertake training, when identified, to improve business capability and allow for changes in technology and quality requirements.
• Travel to customer locations as required.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees