Field Quality Engineer

Johnson Electric • Plymouth, MI

91d

About The Position

Join Our Team as a Field Quality Engineer at Johnson Electric! Location: Plymouth, MI (onsite) Travel: Required for customer visits and issue containment. As our next Field Quality Engineer, you will serve as the primary point of contact between Johnson Electric and its customers for quality-related issues. You’ll lead root cause analysis, manage non-conformance issues, and coordinate containment activities to ensure customer satisfaction and protect JE’s reputation and operations.

Requirements

• Bachelor’s degree in Engineering or equivalent
• Minimum 3–5 years of experience in quality assurance and manufacturing
• Strong knowledge of 8D reporting, quality tools, and PPAP
• Experience working with external customers and managing complaints
• Familiarity with motors, actuators, and pumps
• Excellent communication and negotiation skills
• Ability to work independently and manage urgent issues remotely
• Advanced proficiency in English
• Strong analytical and problem-solving skills

Nice To Haves

• Master’s degree or professional certifications in quality or engineering
• Experience with global customer accounts and intercontinental coordination
• Knowledge of IATF 16949 and ISO standards
• Experience with Cognos and other reporting tools

Responsibilities

• Manage customer complaints, warranty trends, and PPM metrics
• Lead 8D investigations and root cause analysis for non-conformance issues
• Coordinate PPAP management and continuous improvement actions
• Analyze customer returns and assess risk during warranty situations
• Conduct quality meetings and customer visits (main customer: Stellantis)
• Manage sorting companies and containment activities
• Prepare and present reports, slides, and 8Ds to customers and internal teams
• Submit monthly Cognos reports and review customer debit impacts
• Ensure compliance with quality standards and procedures
• Respond to urgent customer issues with short notice and remote support
• Collaborate with JE manufacturing sites and global quality teams

Benefits

• Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
• Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
• Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
• Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees