Field Quality Engineer

trane technologies • Pueblo, CO

3d • Onsite

About The Position

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

The Field Quality Engineer is responsible for analyzing and reporting warranty and concession data to drive process, design, or component improvement projects, which will deliver annual DPU and cost reduction. The FQE will work closely with process, product, and lean engineering to support or lead quality projects. In addition to, the FQE will work closely with customers and technical support in analyzing field quality problems.

Requirements

• 5 years experience in quality engineering, manufacturing/process engineering, or design engineering
• Experience in quality management, operations, lean manufacturing processes including visual management
• Computer literate within a Windows environment and proficient with Microsoft Office products
• Strong Analytical Skills
• Strong Customer satisfaction focus, internal and external
• Must be highly motivated and able to work independently
• Good skills in the following competencies: Creativity, Team Building, Planning and Organization, Communication, and Follow up
• Bachelor's Degree in Engineering or related field

Nice To Haves

• Technical experience with HVAC systems preferred

Responsibilities

• Initiate product and process engineering projects to reduce unit defects
• Create and maintain prioritized project list to support yearly quality improvement goals
• Maintain monthly savings and project metrics to forecast warranty DPPM metrics
• Collect data to determine component and system failure modes and rates; CFR Tool and analysis, CHPs (cumulative hazard plots), parts return, and supplier analysis
• Develop and sustain relationships with technical support, customers, suppliers, and field service representatives to better understand field quality issues
• Execute site visits and participate in conference calls to identify and remedy customer equipment issues
• Review and report daily warranty and concession claims
• Utilize various tools to correlate warranty field failures back to factory processes
• Lead and support projects for component, system, and process improvements
• Develop business cases to support project and resource requirements
• Respond daily to technical questions and requests from technical support and field service representatives
• Support corporate quality initiatives for process certification, NCI, NPI and QMS

Benefits

• We offer competitive compensation and comprehensive benefits and programs.
• We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees