Field Quality Engineer, Turbo Systems

Specialized Bicycle Components

117d

About The Position

At Specialized, our Field Quality Engineers are the ultimate problem-solvers—blending engineering know-how, operations savvy, and a deep love for bikes to elevate the rider experience. From digging deep into data trends, to debating your favorite MTB Brake system, to collaborating across teams, to rolling up your sleeves to wrench on bikes, this role is all about fast-paced teamwork and meaningful impact. If you're passionate about cycling and thrive in a dynamic, cross-functional environment, come ride with us! In this role, you will work with multiple teams to identify and solve rider facing challenges on our Turbo Systems (ebike components). Engaging directly with Rider Care, Engineering, Product Management, and our Suppliers to investigate root cause and implement permanent corrective actions.

Requirements

• Bachelors in engineering, Physics, or similar
• 2–5 years in engineering or project management
• Strong communication, project management, and technical skills
• Passionate and experienced cyclist with a strong understanding of rider needs
• Hands-on experience with bike maintenance and mechanical troubleshooting
• Passion for solving rider-facing challenges

Nice To Haves

• Experience with global collaboration
• Technical writing skills
• Familiarity with Office 365, Confluence/Jira, and Tableau

Responsibilities

• Lead Early Field Failure Analysis on new products
• Be a go-to technical resource for Rider Care teammates
• Use data to prioritize investigations and validate solutions
• Collaborate globally to improve product quality and rider satisfaction
• Influence future product design through hands-on insights
• Provide detailed feedback and reporting to key Turbo suppliers
• Serve as a key connection point between field-facing teams and Turbo development

Benefits

• PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered
• Dental and Vision plan
• Health Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• 401(k) Matching up to $5,000 plus company paid retirement plan fees
• Profit Sharing Plan
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance program
• Sick, Vacation and Paid Holidays
• Employee discounts and perk program
• Parental Leave
• Specialized bike for new baby
• Education and events reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees